Refund policy

Return & Refund Policy

Last updated: 1 September 2026

At Arora Luxe, we want you to feel confident and cared for with every purchase. If something isn't right with your order, we're here to help.

Returns

You may request a return within 14 days of receiving your order, provided the item is eligible for return.

To be eligible, items should generally be:

  • Unused and in their original condition

  • In the original packaging where applicable

  • Accompanied by proof of purchase

For hygiene and safety reasons, beauty, skincare, haircare, cosmetics, and personal-care products that have been opened or used may not be eligible for return, except where the product is defective or your rights under applicable law require otherwise.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or you received the wrong product, please contact us as soon as possible with your order number and clear photographs of the item and packaging.

We will assess the issue and, where appropriate, arrange a replacement, repair, refund, or other remedy in accordance with applicable South African consumer law.

Change-of-mind returns

For eligible change-of-mind returns, the customer is responsible for the return shipping costs unless otherwise stated or required by law.

The item must reach us in an acceptable condition before a refund is processed.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using the applicable original payment method where reasonably possible. Processing times may vary depending on your payment provider or bank.

Exchanges

If you would prefer an exchange, contact us and we will let you know whether an exchange is available for the particular product.

How to request a return

Please contact us with:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photographs where relevant

Arora Luxe reserves the right to assess returns in accordance with this policy and applicable South African consumer law. Nothing in this policy limits any rights you may have under applicable law.