Shipping policy

Shipping Policy

Last updated: 1 September 2026

At Arora Luxe, we carefully prepare your order so it can make its way to you safely.

Processing

Orders are processed after successful payment has been received.

Processing times may vary depending on product availability and order volume. If there is an unexpected delay, we will make reasonable efforts to keep you informed.

Delivery

We currently offer delivery within South Africa.

Delivery times depend on your location, courier availability, and the products included in your order. The estimated delivery timeframe shown at checkout should be used as a guide and is not a guaranteed delivery date.

Delivery address

Please make sure your delivery address, contact number, and other information provided at checkout are correct.

Arora Luxe cannot be responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

Shipping costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, we may offer promotional or free-shipping offers. The terms of those offers will be displayed when applicable.

Delayed or missing orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so that we can assist with tracking the shipment.

Damaged deliveries

If your package arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as possible.

For damaged, defective, or incorrect products, we will assist in accordance with our Return & Refund Policy and applicable South African consumer law.