Terms of service

Terms of Service

Last updated: 1 September 2026

Welcome to Arora Luxe. By accessing or purchasing from our website, you agree to these Terms of Service.

1. About Arora Luxe

Arora Luxe is an online store offering beauty, skincare, haircare, cosmetics, and personal-care products.

2. Products

We make reasonable efforts to ensure that product descriptions, images, prices, and availability are accurate. Product colours and appearance may vary slightly depending on your device or screen.

We reserve the right to correct errors, update product information, or change product availability where necessary.

3. Orders

When you place an order, you are making a request to purchase the selected products.

An order is subject to successful payment and availability. We reserve the right to cancel an order where there is a genuine error, suspected fraudulent activity, or the product is unavailable.

If an order is cancelled by us after payment has been received, an appropriate refund will be provided.

4. Pricing and payment

All prices displayed on the website are shown in South African Rand (ZAR), unless otherwise stated.

Payment must be successfully completed before an order can be processed.

5. Shipping

Orders are shipped to the delivery address provided at checkout. Customers are responsible for ensuring that their delivery information is accurate.

Delivery times may vary depending on location, product availability, courier delays, public holidays, and circumstances outside our reasonable control.

6. Returns and refunds

Returns and refunds are handled according to our Return & Refund Policy and applicable South African consumer law.

7. Website use

You agree not to misuse our website, attempt to gain unauthorised access, interfere with website functionality, or use the website for fraudulent or unlawful purposes.

8. Intellectual property

The Arora Luxe name, branding, graphics, website content, photographs, text, and other original materials may not be copied, reproduced, or used without permission unless permitted by law.